Refund Policy

Failed generation

A confirmed failed or blocked task restores its reserved credits exactly once. This is a credit restoration, not an automatic cash refund. A request whose submission outcome is unknown is reviewed before resubmission or credit adjustment.

Purchase problems

For duplicate payments, missing credit grants or a service unable to deliver, open a support ticket from account settings. Include the order reference and describe the issue; do not send full card details. We will verify payment and usage records before deciding the appropriate correction or refund.

Used credits

Successful generation consumes credits even if the artistic result differs from your expectations. This does not override any rights required by applicable law. Any cash-refund eligibility and processing period must be finalized and displayed before production sales; no fixed refund window is promised in this draft.

Test mode

Test payments are simulation transactions. Live purchases remain closed until the production pricing, operator details and refund terms are approved.